Privacy Policy — FlowPard

1

Overview

FlowPard respects your privacy and is committed to handling personal information responsibly. This Privacy Policy applies when you visit our website, create an account, use FlowPard tools, communicate with us, make payments, or interact with connected platform services.

By using FlowPard, you acknowledge the practices described in this policy. Where consent is required by law, FlowPard will request it before processing the relevant information.

2

Information We Collect

The information FlowPard collects depends on the features you use and how you interact with the platform.

Account information

Name, username, email address, phone number, profile information, and authentication details.

Billing information

Transaction references, invoices, subscription details, payment status, and billing history.

Usage information

Features used, actions performed, page visits, account activity, and service usage records.

Device and technical data

IP address, browser type, device information, operating system, logs, and security events.

Communication data

Support messages, feedback, email or SMS activity, and communications sent through FlowPard.

Content you provide

Prompts, documents, customer details, CRM records, templates, uploads, and other account content.

3

How We Use Information

FlowPard may use collected information for the following purposes:

To create, maintain, and authenticate user accounts.
To provide CRM, messaging, billing, analytics, prompt, document, and collaboration features.
To process subscriptions, credits, invoices, and payments.
To deliver customer support and respond to requests.
To detect fraud, abuse, suspicious activity, and security threats.
To monitor performance, improve features, and develop new services.
To send service notices, account alerts, and important platform communications.
To comply with legal, regulatory, tax, and accounting obligations.

4

Cookies and Similar Technologies

FlowPard may use cookies, local storage, session storage, pixels, and similar technologies to keep users signed in, remember preferences, measure website activity, protect accounts, and improve platform performance.

Essential cookies support login, security, sessions, and core platform functions.
Preference cookies remember selected settings and interface choices.
Analytics technologies help FlowPard understand feature usage and performance.

You may control some cookies through your browser settings. Disabling essential cookies may prevent parts of FlowPard from working correctly.

5

When Information May Be Shared

FlowPard does not sell personal information. Information may be shared only when reasonably necessary for platform operation, security, support, or legal compliance.

With hosting, cloud, database, analytics, communication, and infrastructure providers.
With payment processors and financial service providers that complete transactions.
With integrated services selected or authorized by the user.
With professional advisers, auditors, insurers, or legal representatives.
With authorities when disclosure is required by law or necessary to protect rights and safety.
As part of a merger, acquisition, investment, restructuring, or transfer of business assets.

Service providers are expected to handle information only for the agreed purpose and to apply reasonable confidentiality and security protections.

6

Data Security

FlowPard uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

Authentication and account access controls.
Encrypted network communication where supported.
Security logging, monitoring, and abuse detection.
Restricted access to systems and sensitive information.
Backups and recovery practices appropriate to the platform.

No online service can guarantee absolute security. Users are responsible for protecting passwords, devices, API keys, and account access.

7

Data Retention

FlowPard retains information for as long as reasonably necessary to provide services, maintain account history, resolve disputes, prevent fraud, enforce agreements, and meet legal or financial recordkeeping obligations.

Some information may remain in backups, audit records, transaction logs, or legal records after account deletion. Where possible, data that is no longer required will be deleted, anonymized, or securely restricted.

8

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

Access

Request information about the personal data FlowPard holds about you.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion where FlowPard has no continuing legal or operational reason to retain the data.

Restriction or objection

Request limits on certain processing or object where permitted by applicable law.

Portability

Request a portable copy of eligible information in a commonly used format.

Marketing choices

Opt out of non-essential promotional communications while still receiving important service notices.

FlowPard may need to verify your identity before fulfilling a privacy request. Some requests may be limited where retention or processing is required by law.

9

Contact FlowPard

For privacy questions, account data requests, corrections, or deletion requests, contact the FlowPard support team.

Privacy and data enquiries

support@flowpard.com

Include your FlowPard account email and a clear description of your request.