Eligibility review
Every request is reviewed against this policy and the account's usage history.
Billing policy
Refund Policy
This policy explains when FlowPard payments may qualify for a refund, which purchases are not refundable, and how to submit a refund request.
Original payment method
Approved refunds are normally returned through the original payment channel.
Support assistance
Billing questions can be submitted directly to the FlowPard support team.
Important billing notice
Refund eligibility depends on the type of payment, when the request is submitted, whether the service has already been used, and the reason for the request.
1
Overview
FlowPard offers subscriptions, platform credits, communication credits, digital tools, and other paid services. Because many FlowPard services are activated or consumed immediately, not every payment is eligible for a refund.
Refund requests are reviewed fairly and individually. Approval is not automatic and may depend on account activity, service usage, billing records, and any applicable consumer protection requirements.
2
When a Refund May Be Available
A payment may qualify for a full or partial refund when FlowPard confirms that one of the following situations applies:
Duplicate payment
The same transaction was charged more than once.
Billing error
FlowPard charged an incorrect amount because of a verified system error.
Service not delivered
A paid service failed to activate and FlowPard could not restore it within a reasonable period.
Unauthorized transaction
A payment was made without the account owner's authorization and is reported promptly.
FlowPard may also approve another refund when required by applicable law or when exceptional circumstances justify a discretionary refund.
3
Non-refundable Payments
Unless required by law or approved as an exception, the following payments are generally not refundable:
Used credits
Email, SMS, AI, API, or other credits that have already been consumed.
Completed billing periods
Subscription periods that were available to and used by the account holder.
Change of mind
Requests based only on no longer needing or wanting a service after it was activated.
Policy violations
Accounts suspended or terminated because of misuse, fraud, abuse, or violation of FlowPard terms.
Promotional credits, free credits, bonuses, discounts, and complimentary services do not have a cash value and cannot be exchanged for money.
4
How to Request a Refund
Submit refund requests to the FlowPard support team as soon as you discover the issue. Include enough information for the payment to be identified and reviewed.
- Your FlowPard account email address.
- The payment date and amount.
- The invoice, receipt, reference, or transaction number.
- A clear explanation of why you believe the payment should be refunded.
- Relevant screenshots or supporting evidence, when available.
FlowPard may request additional account or payment verification before processing the request.
5
Review and Processing Time
FlowPard will review complete refund requests within a reasonable period. The time required may depend on the payment provider, the complexity of the issue, and whether additional verification is needed.
- Approved refunds are normally returned to the original payment method.
- Bank, card, mobile money, and payment gateway processing times may vary.
- FlowPard is not responsible for delays caused by banks or external payment providers.
- Where a direct refund is not technically possible, FlowPard may offer account credit or another suitable resolution.
6
Chargebacks and Payment Disputes
Contact FlowPard support before opening a chargeback or external payment dispute so the issue can be investigated and resolved directly where possible.
Fraudulent, abusive, or unjustified chargebacks may result in account restriction, suspension, recovery of outstanding amounts, or termination of access to FlowPard services.
7
Contact FlowPard
For refund requests, billing questions, or payment corrections, contact the FlowPard support team.
Billing and refund support
support@flowpard.comInclude your account email and payment reference to help the team review your request quickly.